CRMNEXT is preferred by most because of its open and scalable architecture - it is easily integratable with other systems. Our solution has an ability to provide both a robust front-end and an integration framework that ensures that call center agents will always have a single holistic view for each customer. CRMNEXT can be implemented quickly, an essential feature for a new or existing business expansion.
Enhance efficiency and effectiveness: through integration with the predictive dialer, our system can use agent resources more effectively by enabling a blended call environment to operate at its optimal efficiency.
Cut Idle Time using Predictive Dialing modes: CRMNEXT-CTI automatically calculates call pacing based on agents' availability and average call length. These calculations minimize agents' idle time by filtering out busy signals, not responding and answering machines.
Increase Customer Contacts: Studies show that agents spend only 20 to 30 minutes of each hour talking to customers in a manual outbound call center. But agents in centers using CRMNEXT-CTI spend 45 to 50 minutes each hour talking to prospective customers, which is an almost 100% increase in productivity.
Single Interface: agents will only need to use CRMNEXT for studying prospect or customer information and related activities. This also eliminates the uphill task of logging into multiple systems and re-entering information.
Knowledgeable agents: agents are under less pressure with a holistic view of all relevant information and quicker well-informed responses to customer requests.
Intelligent call routing: the system will route the calls according to a set of rules that you also define in CRMNEXT. This means segmenting customers to be handled by a specialized group of agents for each type and highlighting priority contacts. The routing can be as simple or sophisticated as necessary.
Dynamic wrap-ups: changes made by an agent during wrap-up are immediately available for call routing - the caller can call back the contact seconds later and run a completely different flow.
Multiple campaigns: CRMNEXT facilitates running of multiple campaigns at a time.