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Support and Training

CRMnext offers a range of support services to its customers for better experience and continuity. Customer Support is provided to help customers minimize downtime, maximize the benefits and improve return on investment.

To meet the varied post Implementation support requirements of our customer, we offer four different flavours of support services. These support packages cover all types of support requirements from simple configuration change request to complex product extensions.

The support services are included as part of CRMnext subscription cost as below.

SupportSOHOSMBEnterprise
Email support
Phone support
Live chat support  
Priority response  
Training materials
Online training  
Web customer service portal access
Self-help knowledge base
Technical support  
Dedicated success manager  
Onsite training  
Administration services
Onsite Support  
Product configuration  
Included with subscription cost
Additional paid services as below
Limited hours depending on number of users