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Implementation & Consulting Overview

 
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Implementation Services

At CRMnext, we understand that success means different things to different organizations, based on size, industry and business challenges. Our proven methodology can be used to reduce risk and manage CRM projects for on-time delivery within the budget.

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CRM Readiness Services

The CRMnext Engagement Team's information discovery phase is divided into five phases - process study, process visualization, reporting requirements, measurement requirements and integration requirements.

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Department Alignment

Business systems are dynamic and they can functions at their best when all departments work together smoothly and efficiently. Any change introduced to the business system must re-align the assorted components to fit the existing system.

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IT Alignment

Information Technology wants to make their business counterparts happy, yet things don't seem to be in your favor. Consider IT your partner, not your provider. Maximize your IT department's ability to realize value, serve and run the business efficiently.

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Customer Acquisition Models

A successful customer acquisition strategy requires understanding the habits, likes and dislikes of the types of clients you wish to target across multiple channels.

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Cross Selling Models

Cross selling through CRMs achieves results within compressed time frames because it uses existing information, processes and products rather than inventing new ones.

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Retention/Attrition Models

Customer retention models help companies segment existing accounts to improve response rates and increase their profitability.

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Customer Segmentation Strategy

Customer Segmentation helps you allocate resources throughout all levels of your organization to create a value proposition that uniquely serves your target customer groups.

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Business Process Redesign

Dramatically improve customer service, cut operational costs and become world class competitors by rethinking and redesigning business processes.

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Balanced Scorecards

To survive and prosper in the information age, companies must use measurement and management systems derived from their strategies and capabilities. The balanced scorecard translates vision and strategies into performance measures.

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Data Mining Services

Data mining churns through large volumes of both historical and real-time information, building a model that can be used to project what might happen.

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QuickStart™ Data Marts

QuickStart is CRMnext's new avatar of Data Ware House for analyzing the latest data snapshots. To increase efficiency organizations can now focus specifically on their key analytical needs.

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Complexity Management

Make your organization lean and flexible by attacking product complexity first and organizational complexity next, then focus on process complexity.

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Integration Reliability Services

The CRMnext integration service acts as a mini EAI tool for scheduling complex integration jobs. It also provides a web service interface for interfacing in real-time with different systems.

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