Business Processes are a set of collaborative activities that deliver 'value' to customers. To dramatically improve customer service, cut operational costs and become world class competitors, organizations fundamentaly rethink how to do their work. Often, there are current practices that are less than perfect in an organization, hence there is a need to redesign. Without business process re-design there is a risk of automating bad processes, making it impossible to fix them in future.
We collaborate with our customers to radically redesign the way the business operates. Our team begins with a high level assessment of your organization's mission, strategic goals and customer needs. Business processes are identified that are usually fragmented into sub-processes and tasks that are carried out by several specialized functional areas within the organization. The 'What, how and by whom?' approach used by our consultants to model business processes in a step-by-step manner improves the existing business process. This is achieved by modelling the "as is" process followed by modelling of "to be" alternatives. Quite often the responsibility of overall performance remains unowned in the entire process. We focus on redesigning the process as a whole in order to achieve the greatest possible benefits for the organizations and its customers.Contact CRM expert
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