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Customer Self-service Portal with Digital CRM

Increase customer satisfaction and reduce cost by empowering customers for self-service. Three cheers for customer empowerment with Cloud CRM!

  • 45%

    INCREASE IN 
    Service Responses

  • 25%

    Reduction In
    Operating Expenses

  • 85%

    Increase in
    Repeat Traffic

*Achieved by our CUSTOMERS

 

Knowledge base for customers

Share tips, tutorials and troubleshooting literature to help customers self service themselves. This will reduce servicing costs significantly and also improve customer satisfaction.

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Capture service requests

Capture service requests directly from the self-service portal, resolve them at a faster rate and share updates with the customers on the self service portal.

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Display sales offers

Based on the customer's profile, product holding, purchase patterns etc. display sales offers and provide a fast track fulfilment process. This will boost cross selling opportunities.

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Capture sales leads/referrals

Capture sales leads through the self-service portal and assign them to the concerned teams. Keep the customer updated on the fulfilment status.

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Announcements and notifications

Important announcements and notifications can be shared with the customers in real-time to increase trust.

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100% UI-based customizable layouts

Easy-to-use and  customizable layouts based on customer segment to increase user adoption.

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Easy to use admin panel

Control access permissions, layouts and information available to the customers through a simple interface.

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