Press Releases

CRMNEXT Empowers Financial Companies to Enrich Customer Experience in South Africa

February 14, 2017:

CRMNEXT, the largest provider of CRM in financial services globally, has forayed into the South African market with an aim to help boost conversion rates, slash turnaround times and deliver great customer experience on digital and physical channels of the continent’s global banks, insurance and financial service companies.

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Au Financiers Deploys CRMNEXT to Jumpstart Its New Banking Operations

January 30, 2017:

CRMNEXT, the world’s largest provider of CRM for financial services, today announced India-based Au FINANCIERS’ adoption of CRMNEXT’s ‘Assisted Bank-in-a-Box’ solution in order to kick start the company’s new banking operations.

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CRMNEXT Launches Mashup Anywhere™

Sausalito, December 16, 2016:

CRMNEXT, the world’s largest provider of CRM for financial services, today announced the launch of Mashup Anywhere™ to address the industry’s need to to simplify and integrate multiple streams of data as a means to facilitate more meaningful customer interactions.

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CRMNEXT Helps Financial Services to Develop Robotic Customer Journeys with its New David Decision Engine™

NEW YORK CITY, October 20, 2016:

To accelerate the time to market and exponential increase scalability, CRMNEXT, the World's #1 Enterprise CRM solution, has developed David Decision Engine ™, which is a powerful business rule engine to churn complex data calculations and deliver robotic decisions creating smart automated journeys.

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CRMNEXT Featured as Visionary in 2016 Gartner Magic Quadrant for Sales Force Automation

Sausalito (CA) (PRWEB) September 08, 2016:

CRMNEXT, the World's No.1 Commutable Cloud Solution, announced that it has been featured as a 'Visionary' in the 2016 Gartner Magic Quadrant for Sales force automation. Gartner Magic Quadrants uses an advance research methodology that provide a graphical competitive positioning of technology providers, for potential buyer reference. It is the first product company from India to be featured as a Visionary in a Gartner Magic Quadrant.

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Largest Global Provider of CRM in Financial Services Makes North American Entrance at FinovateFall in NYC


CRMNEXT, the largest provider of CRM in financial services globally, will be making its North American debut this September at FinovateFall in New York City.

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Ujjivan goes for CRMNEXT’s ‘Assisted Bank-in-a-Box’ solution


Ujjivan Financial Services has become the first organisation in its category to adopt CRMNEXT’s integrated ‘Assisted Bank-in-a-Box Edition’, a new-age digital banking solution.

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CRMNEXT Featured in 2016 Gartner Magic Quadrant for Customer Engagement Center


CRMNEXT, the World’s No.1 Commutable Cloud Solution, announced that it has been featured in the 2016 Gartner Magic Quadrant for Customer Engagement Center. Gartner, the World’s leading advisory organization, prepares Magic Quadrants, with the help of advanced research methodologies, to help businesses zero down on vendors that provide maximum value for their investment.

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CRMNEXT Helps Large Financial Organizations to Power Growth with the New Trinity Cross Sell and Catalyst Performance Modelers

Mumbai, India June 14, 2016

The disruption brought on by digital technology especially by fintech firms has put severe pressure on large financial businesses, to improve sales and wallet share. Resting on their legacy will not help. Thus, to help large financial brands digitize their processes, CRMNEXT, the world's #1 Commutable Cloud CRM solution, has developed the right growth formulae, aptly named Trinity Cross Sell Model and Catalyst Performance Model.

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CRMNEXT 2016 Redefines Digital CRM with Machine Learning Capabilities

Mumbai, India February 04, 2016

CRMNEXT, the world’s no.1 commutable cloud CRM solution, launched India’s first cloud based digital CRM platform on the 2nd February. The new platform is designed for the Digital age following the rule of Zero – Zero human-touch, Zero waste and Zero rework. The agile and fully customisable solution offers full mobility access to users.

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CRMNEXT Launches Indonesian Digital Operations in Alliance with Dimension Data

7th October, 2015 Jakarta, Indonesia

CRMNEXT, Global Leader in commutable cloud, Digital-Customer Relationship Management (CRM) solutions, today announced, launch of its full-fledged Indonesian operations in alliance with Dimension Data, a leader in cloud architecture solutions. The 2-day (7th& 8th) launch event kicked-off today at Hotel Sultanin Jakarta, Indonesia.

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Global Technology, Operations and Sales Leader Hitesh K Arora joins CRMNEXT as Director – Strategy & Customer Advocacy

29th September, 2015

In a significant move that stands testimony to CRMNEXT being one of the most attractive product startups in the Indian Subcontinent, Industry Leader Hitesh K Arora has quit as CTO of Yum! Restaurants India Pvt. Ltd., to join the customer-centric disruptor, CRMNEXT, as Director - Strategy & Customer Advocacy. - Hitesh K. Arora previously served as CTO - Yum! Restaurants India

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CRMNEXT Showcased in Gartner 2015 Magic Quadrants for Customer Engagement, Lead Management & Sales Force Automation

New Delhi, India 5th August, 2015

CRMNEXT, No.1 commutable cloud Customer Relationship Management (CRM) solution provider, today announced that Gartner has featured it as a 'Niche Player' in 2015 Magic Quadrants for Customer Engagement, Lead Management & Sales Force Automation. Gartner Magic Quadrants uses research methodologies that provide a graphical competitive positioning of technology providers, for potential buyer reference.

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CRMnext Wins the GOLD Award at 2014 Express IT Awards in 'IT Biz' category

09 December, 2014

CRMnext, No.1 commutable cloud CRM (Customer relationship Management) software Product Company, has been awarded the Gold in ‘IT Biz’ category at the 2014 Express IT Awards, held at Marriot Whitefield, Bengaluru, on 5th December 2014. The awards are an initiative by the Financial Express, part of Indian Express Group, in collaboration with PricewaterhouseCoopers.

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CRMnext features in the NASSCOM 2014 Product Excellence Matrix

01st August , 2014

CRMnext, a leading global CRM (Customer relationship Management) product company with practice leadership in more than eight industry verticals, has been recognised as the only ‘Full Fledged CRM’ software product company in ‘EXEMPLAR’ Quadrant of the NASSCOM 2014 Product Excellence Matrix. NASSCOM, in association with Frost & Sullivan, releases the Product Excellence Matrix (PEM) as an important industry position indicator of Indian software products that have achieved strategic approach and excellence to growth.

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CRMnext features in the GARTNER Sales Force Automation 2014 Magic Quadrant

16th July, 2014

CRMnext, a leading global CRM product company with practice leadership in more than eight industry verticals, has been featured by Gartner in The 2014 Sales Force Automation (SFA) in the Magic Quadrant. As companion research, Gartner Critical Capabilities notes provide deeper insight into the capability and suitability of providers' IT products and services based on specific or customized use cases.

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HDFC Bank Wins the Gartner CRM Excellence Award For CRMnext implementation in the 'Best Sales Effectiveness' category

July 7th 2014

HDFC Bank has been recognised as the winner of the ‘Best Sales Effectiveness’ award during the tenth Gartner & 1to1 Media CRM Excellence Awards Programme. It won the award for implementing CRMnext, a leading global CRM (Customer relationship Management) product, which has delivered high impact results boosting its sales and operational efficiency. The awards ceremony was held in conjunction with Gartner Customer 360 Summit in Orlando, one of the year’s flagship events where solutions providers across globe meet to craft their customer experience vision and strategy, vet their plan against the best in the business and leverage new channels and technologies to seize growth opportunities.

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CRMNext Launches Smart Dashboard Application for Windows 8.1 Platform

18th June , 2014

CRMNext has launched a mobile dashboard application on the Windows 8.1 platform to help sales teams expedite sales cycles, lead generation, information access & sharing, sales TAT, cross sell opportunities and improve productivity significantly. The application developed in conjunction with Microsoft is a Customer Relationship Management framework which can also pull and manage data from operational systems to generate end to end tracking of customer interactions. 

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CRMnext becomes first Indian product company to win Asian Banker CRM Technology Implementation Award 2014

21st May , 2014

CRMnext has been recognised as the winner of the ‘Best CRM Implementation Project Award’ during the eighth Asian Banker Technology Implementation Awards Programme, held at the Kuala Lumpur Convention Centre, Kuala Lumpur on May 21st 2014. The awards ceremony was held in conjunction with The Asian Banker Summit 2014, the foremost annual meeting for decision makers in the financial services industry in the Asia Pacific region.

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CRMnext Raises Capital from Norwest Venture Partners (NVP)

7th May , 2014

CRMnext announced a strategic investment from Norwest Venture Partners (NVP). The fresh capital will be used to accelerate the company’s global outreach and fuel investments into its research and innovation portfolio. This move is part of the company’s vision to become one of the top five players in the global CRM space across industries changing the dynamics of the global market.

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CRMnext Recognized in the "Top 20 Product Companies in Asia" List by CIO Review Magazine

16th April , 2014

This award is given to the top 20 Asian companies that have come up with innovative enterprise IT products that are transforming the way enterprises function. The judging panel comprised of CEOs, CIOs of public companies, analysts, and the CIO Review editorial board.

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CRMnext, #1 Commutable Cloud CRM Software Wins 2014 Stevie Award For Its Online Sales Platform

28th February , 2014

CRMnext, #1commutable cloud CRM software was declared as the winner of the 2014 Stevie award for its online sales platform under ‘New sales automation’ solution category ‘. Since 2002 Stevie Award has been conferred for achievement in business to organizations and individuals in more than 60 nations.

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Tech Mahindra and CRMnext announce Global CRM implementation partnership

17th February , 2014

Tech Mahindra, a specialist provider of connected solutions to the connected world and an enabler of future digital enterprises and Acidaes Solutions Pvt. LtdThe partnership aims to develop and deliver scalable enterprise CRM solutions in the Banking and Financial Services space. This space is expected to grow exponentially by 2015.

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CRMnext Partners With 3i Infotech

6th November, 2013

CRMnext, a specialist CRM product company announces partnership with 3i Infotech Ltd., a global Information Technology company to implement CRM solutions in the banking and insurance space.

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CRMnext Wins CRM Excellence Award 2013

23rd April, 2013

CRMnext is the first Indian product company to win CUSTOMER magazine's prestigious CRM Excellence Award.

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'High Impact CRM' Recognized among Global Top 20 CRM Blogs, 2012

1st March, 2013

'High Impact CRM', a blog started by the CRMnext team in 2011 was recognized as one of the top 20 CRM blogs globally by CRMOutsiders.

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CRMnext Updates its Mailing List Functionality to Run Effective Email and SMS Campaigns

28th February, 2013

CRMnext introduces advanced Mailing Lists functionality to enable creating static and dynamic mailing lists from existing leads, contacts, customers, partners, uploaded databases or an external database.

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CRMnext Introduces Advanced Merge Rules to Identify and Merge Duplicate Records for Significantly Improving Data Quality of CRM Solutions

23rd February, 2013

CRMnext introduced advanced merge rules to merge duplicate records to significantly improve the quality of data of the CRM system. Now, filter criteria can be defined on the basis of which relevant records can be fetched and merged.

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CRMnext Launches Advanced Data Deduplication Capabilities Helping to Ensure the Highest Level of Data Quality

22nd February, 2013

CRMnext launched an advanced data deduplication functionality to identify and eliminate similar records that already exist in the system thereby preventing duplicate records.

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CRMnext Launches ‘Strategy Consonants’ Functionality to Help Organizations Execute Strategies at All Customer Touch-Points in Real-Time

13th February, 2013

CRMnext introduces Strategy Consonants to help organizations implement strategies at all customer touch-points on real time basis.

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CRMnext Releases Advanced Dynamic Fields Which Significantly Enhances User Experience

8th February, 2013

CRMnext introduces Dynamic Fields for ensuring reduced error rates and enhanced user experience.

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CRMnext Introduces Advanced and Easy-to-Configure ‘Approvals’ Workflow Tool

29th January, 2013

CRMnext introduces new easy-to-configure 'Approvals' workflow tool which can be configured and managed by business users themselves.

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CRMnext Enhances Social CRM Capabilities with Advanced Twitter Management Updates

24th January, 2013

CRMnext launches new updates for twitter conversation management to facilitate capturing tweets pertaining to specific brands, products, services, competitors, etc. and listing them on CRMnext’s Twitter Conversation home page with pre-configured assignment rules and sentiment analysis.

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CRMnext Updates Its ‘Workspaces’ Functionality to Enhance Content Management Across Teams

16th January, 2013

CRMnext launced its advanced Workspaces module which is an easy-to-use and completely searchable file repository.

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Arshiya International Deploys Acidaes' CRMnext

15th December, 2012

CRMnext has been deployed by Arshiya International, a pioneering Unified Supply Chain Infrastructure and Solutions Group to power growth plans.

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CRMnext Launches Advanced Call-Scripts Functionality With An Automated Scoring Engine To Make Call Centers Smarter.

7th December, 2012

CRMnext launched its advanced Call-scripts functionality which allows organizations to design and execute Q&A scripts. This will help to make lead qualification and service request process smarter and increase first time resolution rates.

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CRMnext Releases New Partner Portal With Advanced Collaboration and Analytics

29th November, 2012

CRMnext, a specialist CRM product company announces partnership with 3i Infotech Ltd., a global Information Technology company to implement CRM solutions in the banking and insurance space.

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CRMnext Launches Multi-Calendaring 2.0 To Take Team Collaboration To The Next Level

20th November, 2012

CRMnext upgrades Multi-Calendaring to facilitate creating and sharing calendars in real-time with user-created groups.

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CRMnext Releases Advanced Sonic Report Distribution System

5th November, 2012

Sonic Report Distribution provides run-time role based report scheduling capabilities.

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CRMnext Moves Integration From “Code Writing” To “Patterns” With Its New Autonoma Integration Engine

17th October, 2012

The new Autonoma Integration engine allows pattern based integration which ensures a near 100% reliability in complex enterprise system environment.

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CRMnext Wins Red Herring Top 100 Award

3rd October, 2012

CRMnext wins Red Herring's Top 100 Asia Award for 2012.

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Acidaes Announces The Appointment Of Sushil Tyagi As Director - Sales and Marketing

27th December, 2011

Acidaes Solutions, a specialist CRM solutions company providing services to customers in the global market, announces the joining of Sushil Tyagi as Director - Sales and Marketing. Sushil will manage Acidaes’ global sales team to drive the company’s worldwide sales and marketing efforts.

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Customer Success Stories