Integrate data within automotive crm, social and third-party systems to get unified, 360-degree customer views in a single snapshot
Leverage 360-degree customer data to get deep, actionable insights, create personalized offers and make relevant, on-point sales pitches
Capture leads across web, mobile, social, and dealerships & push leads through the pipeline faster based on smart allocations
Capture & manage all service requests with detailed customer histories to provide FTR resolutions and outstanding customer experiences at all touch points
Utilize customer data, purchase & service histories, activity patterns, and embedded analytics to offer in-context, relevant products & services to customers across channels
Enable instant gratification for standard requests like service scheduling & complaint logs on mobile and web while optimizing costs with CRMNEXT Digital capabilities
Ease the on-boarding process, build comprehensive 360-degree dealership views, and segment them into value bands
Deploy differential relationship styles across dealership segments based on role and value while rolling out easy-to-manage, customized performance incentives
Aid new sales, offer superior dealership service, and work with them through lead sharing & processing to achieve higher conversion rates and reduce service response times
Digital Automotive CRM:
Automobile companies envision moving their businesses closer to their customers. For these companies to be successful, it is essential they have a seamless process, smooth partner governance, aligned channel inventory management, efficient credit and debit authorizations, quantifiable metrics, and profitable services. To achieve this Automobile companies often face roadblocks.
CRMNEXT’s Automotive CRM solution dedicated to automotive customer relation management, helps you to build a comprehensive view of your clientele like client profile, vehicle owner detail, after-sales automotive record, customer complaints, customer preferences, effective sales offer.
The Automotive CRM software is also capable of integrating with vendor order systems, contracts tracking and partner inspections. Employing customer centric processes and workflows to monitor and assist your partners will drive profitable revenue growth. CRMNEXT Automotive CRM is ideal for empowering aspiring Automotive retail channel stewards.
With CRMNEXT You can manage all opportunities like Car manufacturer leads, Web leads, importing of prospect files, showroom visits, workshop contacts etc.
Digital CRM software for Automotive aims at catering to the needs of companies by transforming raw materials to finished goods for various industries like chemicals, construction, engineering, food and beverages, plastics, transportation, etc. It provides design registration and business opportunity management, quotes, point-of-sale management, claims management, price protection, channel inventory management, sales incentives and advance reporting on key performance indicators to take midcourse corrective measures.