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  • 55,000+

    users

  • 18

    applications integration

  • 4,000+

    branches

  • 16

    applications de-commissioned

  • customer challenges

    • Build comprehensive & actionable 360° customer view.

    • Fragmented customer information in multiple disparate systems.

    • Fragmented selling process leading to fragmented ownership, low visibility and challenges in monitoring of turn-around times.

    • Time consuming processes for reconciliation and generation of reports.

    • Low visibility of information leading to inefficiencies in cross-sell and up-sell.

    • Highly demanding and sensitive managed customer segment.

    • Large customer base and associated data management challenges.

  • solutions provided

    • Delivering AmazingCustomer Experience

      • CEasy on-boarding
      • Instant gratification
      • Reliable service.
      • Personalized relationships
      • Consistency across channels
    • Deploying Private Cloud

      • Ultra-scalable, elastic
      • Use commodity hardware
      • 100% auto upgradable
      • Always on, always current
      • Reliable integrations
    • Creating Single Destination Convenience for Users

      • Reduce application hopping
      • Automate to reduce workload
      • Assistance in target achievement Information on finger tips
      • Actionable intelligence at point of interaction
    • Executing Faster Processes

      • 200% faster sales TAT
      • Best in class process efficiency
      • Pro-active SLA management
      • Core system synchronized
  • results

    • Sales Automation

      • 208% Increase in Lead Conversion
      • 40% Increase in Cross Selling
      • 90% Reduction in Sales TAT
    • Customer Service & Support

      • 52% Improvement in Service Quality
      • 42% Increase in Net Promoters Score
    • Campaign Management

      • 370% Increase in Leads Generated
      • 108% Increase in Response Rate
      • 23% Increase in Campaign Frequency
    • Staff Impact

      • 73% Bank workforce using CRMNEXT
      • 10,000+ No. of daily personalized reports

customer success stories

  • hdfc logo
  • bajaj logo
  • axis logo
  • icici logo
  • nbo logo
  • bdo logo