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Customer Success Stories

 

Delivering high impact business performance across all sizes.

 
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HDFC Bank

The bank uses CRM to achieve its "One Bank" vision, boosting profit and customer satisfaction.

  • 208% Increase in lead conversion
  • 40% Increase in cross sell
  • 93% Improvement in sales turn-around-time
  • 92% Increase in customer loyalty index
  • 24% Increase in net promoter score
  • 108% Increase campaign response rates
  • 370% Increase in lead generation
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Axis Bank

Driving sales efficiency with a unified CRM Platform.

  • 250% Increase in lead conversion volumes
  • 160% Increase in referral sales
  • 247% Increase in campaign ROI
  • 68% Improvement in sales turn around time
  • 40% Reduction in rework of sales process
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Bajaj Auto Finance

Bajaj Auto Finance redefines loan processing, with 'Loan in 30 seconds' using CRMNEXT.

  • Complete loan process on a single system
  • Automated underwriting for error less loan eligibility process
  • Process-wise, item-wise, stage-wise dashboards and reports.
  • Unified Supplier-Agency Platform
  • Seamlessly integrate with legacy and other transactional systems
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TATA AIA Life Insurance

CRMnext helps leading life insurer to enable end-to-end processes including customer servicing, operations and collections to deliver great customer experience across all touch-points.

  • Decommissioned 28 systems and Integrated with another 18 applications including data marts, core policy system, website, IVR, CTI, IRDA IGMS system etc. to create a single console for customer 360° view.
  • Within 12 months adherence to SLA increased to 95%.
  • Within 12 months First Time Resolution increased to 98%.
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Reliance Mutual Fund

CRMnext helps India's largest mutual fund house to effectively manage its distribution channels by providing actionable intelligence through integration with registrar and core systems.

  • Enhanced the capabilities of customer servicing by increasing First time right and TAT adherence by 400%.
  • Lowered the cost of servicing by a huge margin.
  • Managed portfolios have increased by 40% with CRMnext.
  • Reduced time and IT resource requirements for regulatory reporting.
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92.7 BIG FM

CRMnext helps India's largest radio network to increase customer coverage, wallet share and hence sales by creating a unified platform across the organization and actionable intelligence by integrating with various industry expenditure reporting systems.

  • Sales increased by a whopping 184%.
  • Call rates increased, significant decline in number of missed       
  • Conversion rates increased by about 40%.
  • Significant increase in number of large deals.
  • Significant increase in cross selling across multiple brands of a single client and also across media networks.
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Arshiya International

CRM helps one of the largest and fast growing logistics and supply chain management company to increase sales by providing insights into opportunity pipeline and project execution.

  • Sales increased by 30% from INR 4,526 million to INR 5,926       million.
  • Operating profit increased by 97% from INR 435 million to INR 856 million.
  • Average sales cycle time reduced by 20%.
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