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  • 1200+

    users

  • 7

    countries

  • 10

    applications integrated with

  • customer challenges

    • 1400 different sub-categories with over 5,000 solutions

    • Manual searching for solutions

    • Multiple siloed systems

    • Delays in Turn Around Time

    • High dependency on agent expertise

    • Low productivity

    • Lengthy call handling times

    • Simple authentication increasing fraud possibilities

  • solutions provided

    • Screenflow™ designer to deliver single touch resolutions

    • Intuitive, automated and guided service journeys

    • Global helpdesk where any agent can service any type of request

    • Dynamic Data Leak Protection (DDLP) widget to automate complex validation models

    • Dynamic validation models with real-time integration to fetch data from external systems

    • Dynamic solution workbenchTM with listings based on case sub-categories

  • benefits realized

    • Accurate First Contact Resolution

      • Customer problems are accurately and quickly addressed at the first connect itself, thus increasing delight.
    • Consistent customer communication

      • Communication with customers is standardized, automated with personalized templates across channels.
    • Eliminate system hopping

      • An executive can solve any type of problem without hopping between multiple systems and passing to another department with the help of real time integrations.
    • Automated work allocation

      • The right work is assigned to the right executive resulting into faster process execution and issue resolution.
    • Proactive fraud protection

      • Subjective DLP (Data Leak Protection) with external support, section wise authentication, group wise scoring actively help prevent frauds.

customer success stories

  • hdfc logo
  • bajaj logo
  • axis logo
  • icici logo
  • nbo logo
  • bdo logo