"We were looking for an all new acquisition process and found, amongst various vendors, that CRMNEXT was the best partner to work with. It offered high flexibility, scalability options and had automated end to end loan origination process."
- Eric Vas, President, Motorcycle Business, Bajaj Auto Finance Ltd.
Industry: Automobile Finance
Products: Two & Three wheeler finance
Customers: 3 million +
Locations: 1000 +
CRMNEXT Users: 2000 +
Bajaj Auto Finance, one of the leading NBFCs in India, has operated for over 25 years. Serving more than 30 lakh customers across India, they offer personalized customer loans for the purchase of two and three wheelers. In today’s Digital age of Instant gratification, borrowers expect to receive loan options, approvals and documentation in minutes, if not seconds, as opposed to days. With the help of CRMNEXT, they are now offering the quickest loan authorization to customers at Bajaj and KTM showrooms and Bajaj authorized service stations across India.
A complete loan origination system implemented right from capturing an enquiry to loan disbursal process in a seamless flow.
Faster Loan eligibility check (within 30 seconds) is now possible by using ScreenFlow & David Decision Engine to create intelligent business rules for loan eligibility. Autonoma Integration engine enabled integration with credit scoring bodies and back office transaction system to create faster approval process.
Real time dashboard reports are available including process-wise, product-wise, distributor-wise to get actionable insights.
Unified Dealer Management Platform
Bajaj Auto finance now has every dealer on a common system to provide easy allocation based on the geography and product.
Escalation & Assignment Engine
CRMNEXT powered Bajaj Auto to align corresponding users to work on the loan application in a better and efficient way, thus reducing turnaround time.
CRMNEXT’s agile, flexible and fully-customizable solution was designed to suit Bajaj’s specific strategies so that they can originate and process loans the way they want to.
A customer walks out with a loan-approval in a 3 minutes with CRMNEXT Digi-LOS, built on the Zero-Principle (Zero Touch, Zero TAT and Zero Rework).
Nimble Compliance Readiness
Changing industry policies and regulatory norms demanded that Bajaj’s LOS be nimble for change and auto-updating without upsetting the cart. CRMNEXT made it possible to comply with changing industrial policies and regulatory norms with its agile and flexible configuration engine.
Transparent Process & Policies
With CRMNEXT, Bajaj’s keeps the entire process open and transparent with their customer whose trust will mean assured and instant business.
Paper Less & Instant
The entire process is digital, which means zero paperwork and instant responses.
Build Customer Loyalty
CRMNEXT enabled Bajaj Auto to drive greater focus on customer experience and TAT.
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