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  • 3 Million

    customers

  • 1,000

    locations

  • 2,000

    CRM NEXT users

  • customer challenges

    • Integration with external and backoffice systems to provide comprehensive & actionable customer 360 degree view to RM’s.

    • Manual and tedious tracking of action plans using spreadsheets data from disparate systems.

    • Difficulty in co-ordinating actions and meeting plans.

    • No common system to manage opportunity pipe line across business lines & geographies.

    • Manual tracking of data and preparation of MIS reports with lag in data resulting in only a post mortem rather than timely decision making.

  • solutions provided

    • Single System

      • A complete loan origination system implemented right from capturing an enquiry to the loan disbursal process with a seamless flow
    • Performance Management

      • Real time dashboard reports are available including process-wise, product-wise, distributor-wise to get actionable insights.
    • Unified Supplier-Agency Platform

      • Bajaj Auto finance now has every dealer on a common system to provide easy allocation based on the geography and product.
    • Automated Underwriting

      • Faster Loan eligibility check (within 30 seconds) is now possible by using ScreenFlow & David Decision Engine to create intelligent business rules for loan eligibility. Autonoma Integration engine enabled integration with credit scoring bodies and back office transaction system to create faster approval process.
    • Escalation & Assignment Engine

      • CRMNEXT powered Bajaj Auto to align corresponding users to work on the loan application in a better and efficient way, thus reducing turnaround time.
  • benefits realized

    • 3 minute loan approval and straight-through processing with CRMNEXT Digi-LOS with Zero Touch, Zero TAT and Zero Rework

    • Bajaj's LOS is equipped with an agile and flexible engine for nimble compliance readiness and can easily be auto-updated without the cart being disturbed when industry policies are changed

    • The entire process is open and transparent, which gains customer trust and provides assured and instant business

    • Digital process with zero paperwork and instant responses

    • Focus is on customer experience and TAT to build customer loyalty

customer success stories

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