CRMNEXT provides a common execution platform to the new business development, enterprise account management and operations teams.

Company Profile

  • Region: India, Singapore, Australia, Dubai, Qatar, Oman and USA

  • Revenue: USD 152.34 million

  • Industry: Logistics and Supply Chain Management

  • Customers: 1500+

  • Function: Free Trade Warehousing Zones, Rail, 3PL, 4PL, Trucking, Warehousing & IT

  • Website:

Some description
Some description

Jagmohan Bhatt

Senior VP-IT, Arshiya International

CRMNEXT provides us a one click access to complete details of contracts and execution status. The system also helps to analyse future project pipeline which serves as a vital input in resource planning and utilization which is very critical for us.


  • Arshiya aims to make enterprises efficient and competitive by making intricately complex supply chains, amazingly simple to manage.
  • To manage and power its growth plans, Arshiya needed a single platform to gain visibility of current project execution and new project pipeline for most optimized resource planning and execution resulting in highest level of customer satisfaction.
  • There was also a need to continuously take feedback from customers and share with the stakeholders to plan and effectively execute its growth>


  • Due to non-availability of a single platform to capture and manage opportunities, it was difficult to view the future deals pipeline.
  • Sharing and leveraging existing customer relationships across teams.
  • Manual approval process from legal, regulatory and other stakeholders, resulting in larger sales cycle time and lost opportunities.


  • Comprehensive customer 360° view available to all the stakeholders helping with details of contacts, opportunities, offers, service requests etc.
  • Integrated sales process across departments including sales, operations, legal and finance with automated workflow, approvals and escalations.
  • Standard and single click quote generation from system resulting in faster response with standardized and accurate proposals.
  • Email and SMS notifications sent for approvals and escalations helping in timely resolution.
  • Real time reports for opportunity pipeline, sales achievement v/s target, pending approvals.
  • Implemented Voice of customer (VOC) initiative where timely feedback from customer is collected and shared with various stakeholders to help in strategy planning and execution.


  • Sales increased by 30% from INR 4,526 million to INR 5,926 million.
  • Operating profit increased by 97% from INR 435 million to INR 856 million.
  • Average sales cycle time reduced by 20%.