CRMNEXT provides us a one click access to complete details of contracts and execution status. The system also helps to analyse future project pipeline which serves as a vital input in resource planning and utilization which is very critical for us.
Arshiya aims to make enterprises efficient and competitive by making intricately complex supply chains, amazingly simple to manage.
To manage and power its growth plans, Arshiya needed a single platform to gain visibility of current project execution and new project pipeline for most optimized resource planning and execution resulting in highest level of customer satisfaction.
There was also a need to continuously take feedback from customers and share with the stakeholders to plan and effectively execute its growth strategies.li>
Due to non-availability of a single platform to capture and manage opportunities, it was difficult to view the future deals pipeline.
Sharing and leveraging existing customer relationships across teams.
Manual approval process from legal, regulatory and other stakeholders, resulting in larger sales cycle time and lost opportunities.
Comprehensive customer 360° view available to all the stakeholders helping with details of contacts, opportunities, offers, service requests etc.
Integrated sales process across departments including sales, operations, legal and finance with automated workflow, approvals and escalations.
Standard and single click quote generation from system resulting in faster response with standardized and accurate proposals.
Email and SMS notifications sent for approvals and escalations helping in timely resolution.
Real time reports for opportunity pipeline, sales achievement v/s target, pending approvals.
Implemented Voice of customer (VOC) initiative where timely feedback from customer is collected and shared with various stakeholders to help in strategy planning and execution.
Sales increased by 30% from INR 4,526 million to INR 5,926 million.
Operating profit increased by 97% from INR 435 million to INR 856 million.