The movement of brand communication from broadcasts to conversations has turned service & sales on its head. With CRMNEXT, businesses today enjoy the privilege of hearing what customers are saying about them first-hand, going where customers are talking about their brands, engaging in meaningful dialog, gathering leads, and resolving complaints.
Monitor brand mentions across social networking platforms to capture mentions and conversations related to your brand and competition
Leverage social to resolve customer requests and capture leads. Track tweets and conversations on Twitter, Facebook, LinkedIn and Google+ to resolve queries faster and capture leads effectively.
Communicate with internal team members and share information about leads and service requests addresses promptly
Customers are now present on a variety of social platforms where they share invaluable information about themselves and their preferences. CRMNEXT gives you the capability to capture key insights from customer social profiles and identify common contacts. Better still, it enables you to easily identify social influencers from your industry who can be engaged and converted into brand promoters.
Get a deeper understanding of customers by capturing social media profiles and common contacts
Rapidly identify individuals and businesses that enjoy larger social reach & generate greater engagement. Ttap them to create positive sentiments and advocate for your brand.
Shaping brand perception is critical for any business. CRMNEXT’s suite of social tools help you track and analyze brand sentiment. What’s more, you also get actionable and easily consumable social analytics to monitor brand presence, social marketing campaign effectiveness, and customer experiences.
Improve brand visibility on social by studying user behavior statistics, daily volumes, demographics, location, content tone, themes, and trending topics relevant to your product
Get real-time analysis of your brand and competition in terms of brand presence, campaign effectiveness, and customer experiences