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social

Make engage more personal

The movement of brand communication from broadcasts to conversations has turned service & sales on its head. With CRMNEXT, businesses today enjoy the privilege of hearing what customers are saying about them first-hand, going where customers are talking about their brands, engaging in meaningful dialog, gathering leads, and resolving complaints.

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  • Social Brand Tracker

    Monitor brand mentions across social networking platforms to capture mentions and conversations related to your brand and competition

  • Social as a Service

    Leverage social to resolve customer requests and capture leads. Track tweets and conversations on Twitter, Facebook, LinkedIn and Google+ to resolve queries faster and capture leads effectively.

  • Internal Social Collaboration Tool

    Communicate with internal team members and share information about leads and service requests addresses promptly

Understand Customers Better

Customers are now present on a variety of social platforms where they share invaluable information about themselves and their preferences. CRMNEXT gives you the capability to capture key insights from customer social profiles and identify common contacts. Better still, it enables you to easily identify social influencers from your industry who can be engaged and converted into brand promoters.

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  • Deeper Customer Insights

    Get a deeper understanding of customers by capturing social media profiles and common contacts

  • Identify Influencers & Brand Ambassadors

    Rapidly identify individuals and businesses that enjoy larger social reach & generate greater engagement. Ttap them to create positive sentiments and advocate for your brand.

Track Brand Perception

Shaping brand perception is critical for any business. CRMNEXT’s suite of social tools help you track and analyze brand sentiment. What’s more, you also get actionable and easily consumable social analytics to monitor brand presence, social marketing campaign effectiveness, and customer experiences.

  • Sentiment Monitoring and Analysis

    Improve brand visibility on social by studying user behavior statistics, daily volumes, demographics, location, content tone, themes, and trending topics relevant to your product

  • Social Analytics

    Get real-time analysis of your brand and competition in terms of brand presence, campaign effectiveness, and customer experiences

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Increase your sales at all touchpoints

Empower sales reps, managers, heads and professionals, with the power to get in touch with potential customers anywhere, anytime.

Enjoy shorter sales cycle with Cloud CRM software that offers superb lead delights. Own your Digital CRM to gain complete information visibility about your prospects. CRMNEXT’s Digital CRM for sales tool was built in keeping your business in mind. Our cloud CRM puts what you need to make your business thriving at your fingertips.

CRMNEXT’s cloud Sales CRM solutions have helped businesses map their sales growth trajectory upwards everytime. It is made possible with an  integrated view of all lead information, including interaction history etc. Through in built sales nuggets, CRMNEXT’s Digital Sales CRM Software has trained sales professional to handle prospect interaction, thus increasing their morale and motivation. Your sales team empotomizes what your business stands for and they imbibe a sense of credibility and trust in your product/service. Also, with advanced sales pipeline capabilities, CRMNEXT Cloud CRM software helps in allocating leads to the right sales member, thereby increasing chances of conversions.

Some of the advanced functionalities that CRMNEXT’s Digital Sales CRM solutions provide include:

1) Sales Mobility
Our sales mobile app which is based on HTML 5, enables you to pitch, manage leads anywhere and anytime.

2) Opportunities management
We take the concept that opportunities knocks only once, very seriously. Thus take advantage of each and every lead/sales opportunities with our cloud CRM for sales.

3) Sales Automation
CRMNEXT's Cloud CRM for sales allows you to automate your sales process, which increases sales cycle, without being  pushy and irritating.

4) Social Sales
CRMNEXT’s Digital CRM for sales always you to monitor defined keywords on social posts. It helps your sales executive gain valuable insights into prospect sentiment, take advantage of mutual connections and act quickly or even go ahead to create opportunities.

5) Training repository
CRMNEXT’s Digital CRM for sales helps build sales force competency and upgrade their interpersonal skills by conducting online sales trainings. Implementing a feedback mechanism to capture prospect feedback is super easy.

6) Sales Acquisition Campaigns
CRMNEXT' s Digital CRM for sales helps you to run personalized campaigns designed to attract prospects and increase conversions. Get accurate reports on whether your campaigns are bringing in worthwhile returns.

customer success stories

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  • bajaj logo
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