Tired of getting old, unqualified leads and having your referrals languish without any attempts at followup? With CRMNEXT every person in the company becomes part of your marketing team. Drive more top of the funnel activity with qualified leads based on business rules and machine learning. Ensure every lead is pursued with automated allocations, qualification scripts, and customized workflows.
Automatically allocate leads and referrals using configurable business rules, including location, product and expertise
Allow any employee to gather intelligence about a customer’s needs and ensure quality leads.
CRMNEXT’s Trinity Cross Sell Modeler feature analyzes customer buying behavior from data lying within or outside enterprise systems to generate relevant, contextual, personalized offers to deliver the right message, on the right channel, at the right time.
Set, track and measure employee performance against targets. Identify conversations which actually result in sales and adjust approaches on the fly.
Customers are tired of receiving out-of- context, irrelevant marketing communication. In an age where brands across industries are battling each other for mindshare, it becomes critical for you to execute laser-targeted, high-impact, insight-driven campaigns along with personalized messaging across all touchpoints.
Send real-time personalized messages and responses tailored for specific customer inquiries
Create strong lists of leads that can be static or dynamic, with members being added automatically based on pre-defined criteria
CRMNEXT’s code-less bi-directional integration suite allows you to combine existing campaign tools, models and marketing lists along with CRMNEXT’s social, mobile and behavioral insights to give you a new, insightful view of your customer across your enterprise and beyond.
Craft personalized messages and offers with the latest marketing messaging to be sent to targeted customers on demand, in bulk, or in real- time during customer engagements. Ensure all emloyees are accurately representing your company brand.
Eliminate any gaps between Sales and Marketing strategies. With CRMNEXT, you can map marketing objectives to sales goals systematically and close the loop between leads generated by marketing and conversions through sales.
Execute marketing campaigns across all touch points with Digital CRM. Drag and drop interfaces make it easy to create campaigns and track effectiveness over time, channels, regions, etc.
Keep your team updated on latest material and information anytime and from anywhere by allowing access to marketing collateral that are stored in a centralized repository
Maximize your marketing investments by ensuring all employees can assist customers usingQ&A call scripts that are tailored to each product and process. Dialer/IVR Integration Advanced: Close sales leads faster with outbound predictive dialing, context sensitive screen popping, and integrated reporting and workflow
It’s possible to get marketing down to a science. By integrating sales strategies into marketing planning, you can trace sales revenues back to campaigns of their origin, systematically break down lead capture and conversion rates, monitor campaign performance in real-time, and recalibrate marketing strategies & campaign execution in a cinch with easy-to-use analytics and customizable reports.
Trace sales revenues back to campaigns of origin with real time integrated sales and marketing tracking and analysis
Get actionable insights into campaign performance and build ad hoc reports with ease for smarter campaign execution
