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Who are we ?

CRMNEXT continues where traditional CRMs leave off. It eliminates the artificial barriers between human and digital channels, enabling world-class, omni-channel customer interactions from a single, unified platform. With more than a million financial service associates and a billion customers supported by the platform globally, CRMNEXT effectively recalibrates banks’ potential to grow engagement, drive profitability and deliver innovation.

It has to its credit the largest Banking CRM implementation in the world with 3,25,000+ users across 5,000+ locations and 36 countries. With proficiency in creating customer journeys from digital onboarding through all aspects of assisted services, we are focused on the delivery of high-quality CRM implementations.

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meet the team

People from 11 nationalities bonding to work towards a common goal of helping organizations achieve digital transformation, re-imagine customer experiences and practice leadership.

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Featured in three magic quadrants

2016 Magic Quadrant for Sales Force Automation

"CRMNEXT features a strong product vision, SFA functionality, advanced  analytics, process modeling  and large-scale implementations exceeding 50,000 users in complex B2C environments."

2016 Magic Quadrant for Customer Engagement

"CRMNEXT is strongly recommended for cost to value, or ROI, in comparison to those of its competitors. The solution has created an application framework that enables organizations to design their own business flows. It's involvement of customers in design considerations and code-free modelling show promise."

2016 Magic Quadrant for Lead Management

"CRMNEXT scores highly for product features and functionality. Its Autonoma Integration platform enables integration of disparate applications. This capability can be valuable for large customers that need to integrate it's lead management capabilities with complex IT environments."

awards

  • gartner crm excellence award
  • gartner crm excellence award
  • gartner crm excellence award
  • gartner crm excellence award
  • gartner crm excellence award
  • gartner crm excellence award
  • gartner crm excellence award
  • gartner crm excellence award

NirmayaNirmaya

One step towards a better future

With continued growth and success, social responsibility has remained on the top of our business priorities. We believe that social equality can only be achieved by improving education and thus we help underprivileged kids stay in school, improve their access to quality education and assist the bright ones to become stars. Our foundation "Nimayaa", is committed to these changes in society.

  • Education Programs

    Enabling underprivileged kids to stay in school by paying for tuition fees and stationery.

    Improving access to quality education by conducting workshops and enhancing learning environment by renovating premises.

    Supporting qualified teaching staff.

  • Healthcare Programs

    Organizing regular health check-up camps in rural areas.

    Providing healthcare services to meet the immediate health care needs.

    Conducting camps to spread awareness about better prevention for proactive healthcare.